Complaint Management Policy

The IBCR has adopted a complaints management policy to enable all its employees, trainees and cooperants, as well as members of the Board of Directors, external partners or service providers and children, to report to the Bureau any act, behavior, action or omission, whether voluntary or involuntary, that is deemed to be contrary to the Code of Conduct and the institutional framework as a whole, including the Bureau’s employment policies.



The International Bureau for Children’s Rights (IBCR) establishes and maintains working relationships, partnerships and other forms of collaboration with various individuals and entities. The IBCR ensures that these relationships are based on clear principles and commitments, which are described in this Code of Conduct and reflect the organisation’s vision, mission and values.



Privacy policy

The International Bureau for Children’s Rights (IBCR) is committed to protecting the privacy of all individuals who entrust the organisation with their personal information. The IBCR has therefore established a clear and binding framework to ensure that personal information is used, stored and destroyed appropriately.

This policy is based on the principles of confidentiality, professionalism and transparency. It aims to:

  1. Provide a framework for the collection, use and protection of personal information
  2. Describe the IBCR’s practices so that everyone whose personal information is collected knows their rights and the IBCR’s obligations
  3. Ensure that the IBCR only collects whatever personal information is essential for its activities